DSCA Director's Blog

Here you will find thoughts and messages from the Director of the Defense Security Cooperation Agency and his staff.

Monday, December 7, 2009

Continuous Process Improvement

As you could note on my biography, I am a Lean Six Sigma Green Belt. If that lingo has no meaning to you, no worries, just know I care about continuous process improvement.

Skeptics sometimes refer to it as the “next flavor of the day.” After personally watching it work for the past five years, I would argue, factually, it is not the flavor of the day.

In my first Director’s Blog, I wrote about our Case Writing Division. However, DSCA’s 60 green belts and 4 black belts are working numerous other continuous process improvement projects.

A good example would be pricing and availability data or “How much does that pickup truck cost and when could I get one delivered.” Obviously we deal with equipment much more complicated. However, using continuous process improvement methods, we’ve reduced the cycle time from as much as a year down to days, and in some cases hours.

Continuous Process Improvement benefits are three-fold. First, it improves performance and service for our global partners. Second, it improves quality of work for our employees, and third, it improves quality of life and service to our country.

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